UMass Lowell Status

All Systems Operational

About This Site

Welcome to the University of Massachusetts Lowell status page. This page communicates any issues with our services, including planned and unplanned outages. Status updates for intercampus services, including SiS and HR Direct, are provided by the UMass Shared Services status page.

Academic Technology Operational

Blackboard Operational

vLabs Operational

Echo360 (Lecture Capture) Operational

Zoom Operational

Web Services Operational

www.uml.edu Operational

myUML (formerly Now/Student Dashboard) Operational

Transit Operational

API Operational

Internal Applications Operational

Web Services SSO Operational

stage.uml.edu Operational

Tridion CMS Operational

Faculty Sites Operational

Collaboration Tools Operational

Email Operational

Microsoft Teams Operational

OneDrive Operational

Skype for Business Operational

List Server Operational

ERP / Line of Business Software Operational

Salesforce Operational

PeopleSoft Applications Operational

DocuSign Operational

Slate Operational

ChatGPT Operational

Connectivity Operational

Campus Internet Operational

Wi-Fi Operational

Network Infrastructure Operational

VPN Operational

Telephony Operational

DNS Operational

Call Center Operational

Authentication and Security Operational

Self-Service Password Reset Operational

Microsoft Entra single sign-on (SSO) Operational

Active Directory Operational

Duo Multifactor Authentication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 11, 2024

No incidents reported today.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

Partial outage with Microsoft services

Resolved - At this time, Information Technology concurs with Microsoft that the issue with their infrastructure has been resolved. If you experience any issues with Microsoft Office, email, or anything technology related, please contact TechServices at 978.934.4357
Nov 27, 09:21 EST

Monitoring - Microsoft is reporting that they have resolved these issues and UMass Lowell IT is no longer seeing any impact. IT will continue to monitor these Microsoft services to ensure continued availability.
Nov 26, 08:23 EST

Update - Microsoft continues to work on this issue, which is affecting customers around the globe. While things have improved over the day, they have not fully resolved. Microsoft's latest update is below:

"We identified a change in the environment that resulted in an influx in request retries routed through affected servers. Our optimizations, which enhanced the infrastructure's processing capabilities, continue to provide incremental relief. We're monitoring the service and continuing our work to perform any follow-up actions or opening additional workstreams needed to fully resolve the problem.

"We understand the significant impact of this event to your organization, we're treating this issue with the highest priority, and we're working to provide relief as soon as possible."

IT is continuing to monitor, and will post another update at 8:30 AM EST tomorrow (November 26) or sooner if the status changes.
Nov 25, 17:18 EST

Update - Microsoft's remediation has not been entirely successful. They are now attempting to segment off the affected infrastructure and send requests only to healthy servers. It's unclear on how long this process will take.

IT's next update will be 4:30 PM or if there is a status change.
Nov 25, 14:22 EST

Update - Microsoft is continuing to update servers and infrastructure to alleviate the problem. No estimated time to resolution has been provided by Microsoft.
IT's next update will be 2:30 PM EST or sooner if there is a status change.
Nov 25, 12:52 EST

Identified - As of 11:30 AM EST, Microsoft has a fix for this issue identified and is actively deploying it across their environment. Microsoft's most recent update is below:

The fix which is addressing impact is continuing to deploy and has now reached 98 percent of the affected environment. Regarding recovery, we've encountered delays in our targeted restarts; however, we're identifying alternative options to expedite recovery of the affected infrastructure.

IT is continuing to monitor the situation. We will update again at 1 PM EST or earlier if there is a status change.
Nov 25, 11:47 EST

Investigating - Microsoft has identified a variety of issues which may be impacting Outlook (both web and desktop clients), Teams, and other Microsoft 365 services. This is a partial outage identified by Microsoft, and Microsoft is actively working on a solution. IT is monitoring the situation and will update this space as more information becomes available.
Nov 25, 10:48 EST