All Systems Operational

About This Site

Welcome to the University of Massachusetts Lowell status page. This page communicates any issues with our services, including planned and unplanned outages. Status updates for intercampus services, including SiS and HR Direct, are provided by the UMass Shared Services status page.

Uptime over the past 90 days. View historical uptime.
Academic Technology Operational
Canvas Operational
Blackboard Operational
vLabs Operational
Echo360 (Lecture Capture) Operational
Zoom Operational
Digital Experience Operational
www.uml.edu Operational
myUML (formerly Now/Student Dashboard) Operational
Transit Operational
DX API Operational
DX Apps Operational
DX Single Sign-On Operational
stage.uml.edu Operational
Tridion CMS Operational
Faculty Sites Operational
Collaboration Tools Operational
Email Operational
Microsoft Teams Operational
OneDrive Operational
Skype for Business Operational
List Server Operational
Zoom Operational
ERP / Line of Business Software Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
PeopleSoft Applications Operational
DocuSign Operational
Slate Operational
ChatGPT Operational
General Backend Services Operational
Document Management (Softdocs/Etrieve) Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
100.0 % uptime
Today
Campus Internet Operational
Wi-Fi Operational
Network Infrastructure Operational
VPN Operational
Telephony Operational
DNS Operational
Call Center Operational
Printing Operational
Internet & Cloud Websites Operational
90 days ago
100.0 % uptime
Today
Authentication and Security Operational
Self-Service Password Reset Operational
Microsoft Entra single sign-on (SSO) Operational
Active Directory Operational
Duo Multifactor Authentication Operational
Cybersecurity Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 24, 2026

No incidents reported today.

Jan 23, 2026
Email Availability Issues
Resolved - All Microsoft 365 services are operating normally at this time and this incident has been closed.

If you continue to experience issues, please reboot your device. If the issues persist after a reboot, please contact TechServices at 978-934-4357 as those issues are likely unrelated to Microsoft's outage.

Thank you for your patience as Microsoft worked through this incident.

Thank you.
Jan 23, 12:38 EST
Monitoring - As of approximately 4:00 am EST, Microsoft has reported and IT has confirmed that all Microsoft 365 services are operating normally.

If you continue to experience issues, please reboot your device. If issues persist after a reboot please contact TechServices at 978.934.4357 as those issues are likely unrelated to this outage.

Thank you for your patience as Microsoft worked through this incident.

IT will continue to monitor the situation and we anticipate closing this incident before noon today, Friday, January 23.

Thank you.
Jan 23, 05:37 EST
Update - Microsoft continues to actively investigate this widespread issue, but there are no new updates available at this time.

We will provide the next update at 8:00 AM or sooner if more information becomes available.
Jan 22, 21:35 EST
Update - Microsoft continues to actively investigate this widespread issue, but there are no updates available at this time.

We will provide the next update at 9:00 PM or sooner if more information becomes available.
Jan 22, 17:59 EST
Update - Microsoft continues to actively investigate this widespread issue, but there are no updates available at this time.

We will provide the next update at 6:00 PM or sooner if more information becomes available.
Jan 22, 16:10 EST
Identified - UMass Lowell is currently experiencing an outage with email. Outlook and webmail access is intermittent, and email delivery is being delayed inbound and outbound.

Information Technology staff are actively communicating with Microsoft, who manages the Office 365 cloud service, to resolve the issue as quickly as possible.

We will provide the next update at 4:00 PM or sooner if more information becomes available.

Thank you for your patience
Jan 22, 15:05 EST
Jan 22, 2026
Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026
BuyWays Temporarily Unavailable This Weekend
Completed - The scheduled maintenance has been completed.
Jan 19, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 19:00 EST
Scheduled - The UMass President's office IT will be performing scheduled maintenance on the BuyWays system from Friday, January 16 7:00 pm until Monday, January 19 11:00 pm. During this time, BuyWays access will be unavailable. BuyWays should be fully operational again on Tuesday January 20, 2026. The President's office status page can be found here: https://status.umassp.edu/
Jan 15, 16:25 EST
Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026
Jan 15, 2026
Nationwide Verizon Outage
Resolved - This incident has been resolved.
Jan 15, 14:21 EST
Update - Verizon has resolved their network outage and restored mobile phone service. Verizon indicates that, if customers are still having an issue, they should restart their device to reconnect to the network.

UMass Lowell Information Technology will continue to monitor our systems.
Jan 15, 08:59 EST
Update - At 3:00pm, Verizon provided the following update:

"We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience."

UMass Lowell Information Technology continues to monitor our systems to ensure the availability of those services.
Jan 14, 15:33 EST
Monitoring - Information Technology is aware of a nationwide outage impacting Verizon services including Verizon Wireless. Multiple individuals on campus have reported an inability to use their mobile phones. IT recommends that users use Eduroam wireless with WiFi calling if necessary.

At this time, all UMass Lowell services seem operational, but Information Technology is monitoring our systems to ensure continuous service.

Thank you.
Jan 14, 14:17 EST
SiS Unavailable
Resolved - UITS reports that the service disruption affecting SiS has been resolved. We apologize for any inconvenience and appreciate your patience. If you believe you are still impacted, please contact TechServices for support.
Jan 15, 10:40 EST
Investigating - UITS has identified an issue with SiS which is currently intermittently unavailable. They are investigating. We will continue to update this incident with further details as they become available. Our next update will be at 11:00 or if the status changes, whichever comes first. Thank you for your patience.
Jan 15, 09:31 EST
Jan 14, 2026
Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

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