UMass Lowell Status

All Systems Operational

About This Site

Welcome to the University of Massachusetts Lowell status page. This page communicates any issues with our services, including planned and unplanned outages. Status updates for intercampus services, including SiS and HR Direct, are provided by the UMass Shared Services status page.

Academic Technology Operational

Canvas Operational

Blackboard Operational

vLabs Operational

Echo360 (Lecture Capture) Operational

Zoom Operational

Digital Experience Operational

www.uml.edu Operational

myUML (formerly Now/Student Dashboard) Operational

Transit Operational

DX API Operational

DX Apps Operational

DX Single Sign-On Operational

stage.uml.edu Operational

Tridion CMS Operational

Faculty Sites Operational

Collaboration Tools Operational

Email Operational

Microsoft Teams Operational

OneDrive Operational

Skype for Business Operational

List Server Operational

Zoom Operational

ERP / Line of Business Software Operational

Salesforce Operational

PeopleSoft Applications Operational

DocuSign Operational

Slate Operational

ChatGPT Operational

General Backend Services Operational

Connectivity Operational

Campus Internet Operational

Wi-Fi Operational

Network Infrastructure Operational

VPN Operational

Telephony Operational

DNS Operational

Call Center Operational

Printing Operational

Authentication and Security Operational

Self-Service Password Reset Operational

Microsoft Entra single sign-on (SSO) Operational

Active Directory Operational

Duo Multifactor Authentication Operational

Cybersecurity Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 8, 2025

No incidents reported today.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

Multiple applications unavailable

Resolved - This incident has been resolved.
Oct 31, 10:53 EDT

Update - As of 8:05 PM EDT, Microsoft has resolved the global outage with their content delivery service.

The earlier mitigations that restored availability for Digital Experience applications and Single Sign-On have been reverted and are now fully operational. myUML is fully operational.

The UMass Lowell website (www.uml.edu) will continue to operate with the earlier mitigations in place until Thursday, October 30. As a result, some pages on www.uml.edu may not load properly.

Additional updates will be provided as events warrant.
Oct 29, 22:23 EDT

Update - The availability of Digital Experience applications, Single Sign-On, and myUML has been restored as of 2:15 PM EDT. Some images and fonts may not load correctly within some DX apps. myUML is only accessible via uml.edu/my or uml.edu/now. Additional updates will be provided as events warrant.
Oct 29, 14:21 EDT

Update - We are actively working to restore the availability of Digital Experience applications, including myUML and DX Single Sign-On.

Microsoft has updated their incident to a global Azure network infrastructure outage, which may be impacting other Microsoft services. Currently, Microsoft Entra Single-Sign On is degraded and users attempting to sign in to UMass Lowell SSO-protected systems may experience slowness during the authentication process.

Additional updates will be provided as events warrant.
Oct 29, 13:41 EDT

Update - The www.uml.edu website availability issue has been mitigated. Some pages on www.uml.edu may still appear broken. Additional updates will be provided as events warrant.
Oct 29, 12:44 EDT

Identified - The cause of this issue has been identified as a global outage with a Microsoft Azure content delivery network. Other services and third-party applications may also be impacted. Additional updates will be provided as events warrant.
Oct 29, 12:13 EDT

Investigating - Multiple Digital Experience applications are unavailable and www.uml.edu may not be loading. We are investigating this issue and will provide updates as events warrant.
Oct 29, 12:00 EDT

Oct 30, 2025

Tridion Maintenance

Completed - The scheduled maintenance has been completed.
Oct 30, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 10:00 EDT

Scheduled - The Tridion CMS will be undergoing scheduled maintenance Thursday, Oct 30 10:00 AM EDT to 6:00 PM EDT. During this time, users will not be able to submit to UML Today, access tcm.uml.edu, or access stage.uml.edu to make changes to the website.

www.uml.edu will remain available during the maintenance period.
Oct 28, 14:38 EDT

Oct 29, 2025

Multiple applications degraded

Resolved - This incident has been resolved.
Oct 29, 11:56 EDT

Monitoring - The cause of this issue has not yet been identified. However, our monitoring systems indicate the issue has subsided and all affected systems are functioning normally as of 12:10 PM EDT. We will continue to monitor and provide updates as events warrant.
Oct 28, 13:19 EDT

Investigating - Multiple Digital Experience applications are degraded and may intermittently fail to load or process some requests. This issue began at approximately 6:00 AM EDT. We are working with the President's Office to resolve this issue and will provide updates as events warrant.

Affected Digital Experience applications include:

myUML (formerly Now/Student Dashboard)
Academic Success Alerts
Attendance
Blackboard Course Management (excludes Blackboard LMS)
Blackboard Feed (excludes Blackboard LMS)
Canvas Course Management (excludes Canvas LMS)
Canvas Feed (excludes Canvas LMS)
Course Master
Faculty Portal
Lecture Capture Requests
River Hawk Experience Distinction
UCAPS Photo Uploads
Oct 28, 10:31 EDT

Oct 28, 2025

Document Imaging Unavailable

Resolved - This incident has been resolved.
Oct 28, 22:05 EDT

Monitoring - The Document Imaging service is now up and accessible. The UMass Presidents Office and UMass Lowell teams continue to monitor all related services.
Oct 28, 12:07 EDT

Investigating - The Document Imaging service is currently unavailable. The UMass Presidents Office is investigating and an update will be provided here by 11:00am or sooner if additional information is available.
Oct 28, 09:16 EDT

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.