All Systems Operational

About This Site

Welcome to the University of Massachusetts Lowell status page. This page communicates any issues with our services, including planned and unplanned outages. Status updates for intercampus services, including SiS and HR Direct, are provided by the UMass Shared Services status page.

Academic Technology Operational
Blackboard Operational
vLabs ? Operational
Echo360 (Lecture Capture) Operational
Zoom Operational
Web Services Operational
www.uml.edu Operational
myUML (formerly Now/Student Dashboard) Operational
Transit ? Operational
API Operational
Internal Applications Operational
Web Services SSO Operational
stage.uml.edu Operational
Tridion CMS Operational
Faculty Sites ? Operational
Collaboration Tools Operational
Email Operational
Microsoft Teams Operational
OneDrive ? Operational
Skype for Business ? Operational
ERP / Line of Business Software Operational
Salesforce Operational
PeopleSoft Applications ? Operational
DocuSign ? Operational
Slate ? Operational
Connectivity Operational
Campus Internet Operational
Wi-Fi Operational
Network Infrastructure Operational
VPN Operational
Telephony Operational
DNS Operational
Authentication and Security Operational
MyPassword ? Operational
Azure AD SSO Operational
Active Directory ? Operational
Duo Multifactor Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
President's Office production datacenter relocation Mar 16, 2024 00:00 - Mar 17, 2024 12:00 EDT
The President's Office production datacenter is being moved from Shrewsbury to UMass Amherst beginning Saturday, March 16 12:00 AM EDT through Sunday, March 17 12:00 PM EDT.

All on-premises, production UMass Shared Services will be unavailable during this time.

Multiple UMass Lowell applications and services will be unavailable or degraded during this time.

Affected systems include:

SiS
HR Direct
Finance
and other on-premises UMass Shared Services

Affected Web Services systems include:

myUML (formerly Now/Student Dashboard)
Academic Success Alerts
Attendance
Blackboard Course Management (excludes Blackboard LMS)
Blackboard Feed (excludes Blackboard LMS)
Canvas Feed (excludes Canvas LMS)
Computer Ordering
Course Master
Lecture Capture Requests
River Hawk Experience Distinction
UCAPS Photo Uploads

Posted on Feb 02, 2024 - 14:26 EST
Past Incidents
Feb 25, 2024

No incidents reported today.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Resolved - This incident has been resolved.
Feb 22, 22:43 EST
Update - All Web Services systems are operational as of 7:35 PM EST. SiS and HR Direct are available. The President's Office continues its work to resolve all issues. Additional updates will be provided as events warrant.
Feb 22, 20:59 EST
Identified - This outage now includes SiS, HR Direct, and Finance. The President's Office is working to restore services and connectivity. Additional updates will be provided as events warrant.
Feb 22, 17:59 EST
Investigating - Multiple applications are unavailable. We are investigating this issue and will provide updates as events warrant.

Affected Web Services applications include:

myUML (formerly Now/Student Dashboard)
Academic Success Alerts
Attendance
Blackboard Course Management (excludes Blackboard LMS)
Blackboard Feed (excludes Blackboard LMS)
Canvas Feed (excludes Canvas LMS)
Computer Ordering
Course Master
Lecture Capture Requests
River Hawk Experience Distinction
UCAPS Photo Uploads

Feb 22, 17:16 EST
Feb 21, 2024

No incidents reported.

Feb 20, 2024
Resolved - This incident has been resolved.
Feb 20, 15:22 EST
Monitoring - This inbound and outbound phone issue has been traced to a firewall issue, which has been fixed. All inbound and outbound calls are working properly. We will continue to monitor these services to ensure continued availability.
Feb 15, 17:06 EST
Identified - We are seeing an issue again with incoming and outgoing calls. We are working on a fix and this page will be updated as soon as we have more information.
Feb 15, 16:23 EST
Monitoring - This issue has been fixed - all inbound and outbound calls are working properly. We will continue to monitor these services to ensure continued availability.
Feb 15, 15:34 EST
Investigating - Information Technology is aware of an outage impacting telephone services on campus. Inbound and outbound calling is not functional, but internal calling within the university is working. Emergency calling services are being forwarded to UML Dispatch.

This page will be updated as more information becomes available.

Feb 15, 15:07 EST
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Feb 14, 2024

No incidents reported.

Feb 13, 2024
Completed - The scheduled maintenance has been completed.
Feb 13, 14:21 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 14:00 EST
Scheduled - Infrastructure providing connectivity to the UMass Lowell website and Web Services applications hosted on www.uml.edu will be undergoing maintenance Tuesday, February 13 2:00 PM - 3:00 PM EST. Users may experience brief interruptions in connectivity to www.uml.edu during this time.
Feb 9, 13:29 EST
Feb 12, 2024
Resolved - This incident has been fully resolved.
Feb 12, 11:07 EST
Monitoring - As of 6:30 am, Information Technology has fully restored telephone services across UMass Lowell.

Work continues to build redundancy and ensure continued stability - and we will be actively monitoring and working on this issue around the clock throughout the coming days.

If you have any issues placing or receiving phone calls, please contact UMass Lowell's TechServices HelpLine at 978.934.4357 or x44357.

Information Technology apologizes for any disruption this may have caused you.

Jan 31, 06:33 EST
Identified - As of 5:00 am today, Information Technology is continuing to troubleshoot. Currently, after working throughout the night status is as follows:
* All emergency (44911) calls are working.
* Calls coming to campus from the public telephone network appear to be working
* Approximately 50% of calls from campus to the public telephone network are working
* All calls between any Teams user to other UMass Lowell users are working

Work is continuing this morning, and IT is making every effort to fully restore telephony services as quickly as possible.

Our next update will be at 8:00 am or if the status changes, whichever comes first.

Jan 31, 05:24 EST
Update - UMass Lowell IT is continuing to investigate the issue. We have reached out to our network provider Extreme for advanced troubleshooting. At this time, there is no status change to the outage.
Our next update will be posted at 5:30 am on 1/31 as we transition to a 24-hour support process for this outage.

44911 calls are being taken by UMass Lowell Police Dispatch

The following applications and communication technologies remain unaffected and can be used as a workaround.
* Blackboard
* Teams Meetings (except dial-in capability)
* Zoom
* Cell-phone services
* Email
* Instant Messaging

Jan 30, 22:54 EST
Update - IT is continuing to investigate this issue to find a possible resolution. There has been no status change at this time.

Our next update will be provided at 11:00 PM or when the status changes, whichever comes first.

Jan 30, 22:01 EST
Update - Information Technology is actively troubleshooting the issue with telephony. At this time, we are taking the following actions:
* Rerouting 44911 emergency calls to UMass Lowell Police via an alternate method.
* Investigating the root cause with multiple IT staff members.

So far, the cause appears to be a network routing issue that prevents calls from getting between the public phone system and UMass Lowell's network. Calls within the network (such as Teams-to-Teams calls) appear to be unaffected.

IT will provide another update at 9:30 PM or when the situation changes, whichever comes first.

Jan 30, 20:16 EST
Investigating - Information Technology is aware of an outage impacting telephone services on campus. Currently, we believe inbound and outbound calling is not functional. Testing is underway to assess possible causes and campus-to-campus calling.

This page will be updated as more information becomes available.

Jan 30, 18:36 EST
Feb 11, 2024

No incidents reported.