Echo360 outage

Incident Report for UMass Lowell

Resolved

This incident has been resolved.

Posted Dec 21, 2023 - 16:06 EST

Monitoring

All Echo360 Lecture Capture services have been restored. IT will continue to monitor these services to ensure continued availability.

Posted Dec 20, 2023 - 18:18 EST

Investigating

We are aware that the Echo360 Lecture Capture system is not available. The vendor is aware of the issue and is working with their hosting provider to restore all services. An update will be provided here when we have more information.

Posted Dec 20, 2023 - 16:02 EST

This incident affected: Academic Technology (Echo360 (Lecture Capture)).